Reference

Privacy Policy For Your Account

mancing duet Privacy Policy explains what we collect when you open an account, enter the lobby, or connect DANA, OVO, GoPay and QRIS.

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mancing duet Privacy Policy For Your Account
CONTACT PATHS

Where Privacy Questions Go

A clear contact path helps you resolve a privacy question without repeating your account story.

Account request Ask us to access, correct or explain personal data connected to your account.
Wallet question If a DANA, OVO, GoPay or QRIS reference appears in your privacy request, tell…
Security concern Report an unfamiliar login, device session or phone-verification issue through the account support path.
DATA HANDLING

Six Practical Privacy Commitments

Privacy controls work best when you can see how they fit the account journey. We separate identity checks from wallet references, limit internal access to operational needs, and use session details to…

Account details

We may collect your name, contact detail and phone-verification result when you open an account. These records help us connect the right person to the right login and reduce confusion during an access request.

Device sessions

A mobile or desktop session can create technical records such as device type, browser details and login time. We use these signals to maintain sessions, investigate unusual access and protect your account.

Cookie controls

Cookies can remember session settings and help us understand whether a page request belongs to an active account. Your browser provides controls for managing cookies, while some settings may affect sign-in continuity.

Wallet references

A DANA, OVO, GoPay, QRIS, virtual account or bank-transfer status may be linked to a transaction record. We use the reference for matching and support, not for collecting your wallet password.

Retention periods

We keep account, security and transaction records only as long as needed for the stated purpose, dispute handling, fraud checks or legal duties. When a record is no longer needed, our process addresses its removal or de-identification.

Change requests

You can ask us to correct eligible account data or clarify how a record is used. Send the request through the listed support route with your registered contact detail; we verify ownership before making a change.

Privacy Policy Questions Answered

These Privacy Policy answers focus on the questions you may have before opening an account or connecting a local wallet. We describe the practical steps for data access, cookies, device records, retention and contact requests. If your situation involves eligibility, access depends on local law and may require a more specific response from our support path.

The Privacy Policy covers account details, phone verification, device sessions, cookies, wallet references, security records and retention. It also explains how to contact us about access, correction or eligible removal requests connected with your account.

We use the phone-verification result to connect account access with the contact detail you provide and to reduce mistaken or unauthorised access. The result can also help us confirm ownership before discussing a privacy request.

Yes. The policy covers transaction references connected with DANA, OVO, GoPay, QRIS, virtual account and bank transfer steps. We use those references to match status and assist with account questions, not to request your wallet password.

Use the support contact shown in the account area and state that you are making a Privacy Policy data request. Include your registered phone or email, describe the records you want, and complete ownership checks before details are disclosed.

You can ask us to correct eligible information linked to your account. Send the request through the listed support path with the inaccurate detail and the intended correction. We verify the account holder first, then explain any legal or operational limit.

Cookies can retain session settings and help identify an active login on your mobile browser. Your browser controls whether cookies remain available. Restricting them may require another sign-in or prevent parts of the account flow from working.

We retain records for the period needed for account security, transaction matching, dispute handling, fraud checks or legal duties. The period can differ by record type. Where local law permits, you may ask us to clarify retention for your data.

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